Is an internal number assigned to the order process.

As we continue to develop our quality Control Program we work on being sure the sail is the way the customer wants it to be. There are vastly different customers that buy sails. Some are new to sailing, some are experienced sail buyers, many are past customers, many world cruiser, some are new sailmakers in the making, some have language translation issues. Some sails are out side
of the normal range, but still considered standard.

This all contributes to the final outcome of the product.

We are able to tell from our communication with the customer certain characteristics about the buyer. While one of us may discuss the details with the customers, another employee down the line may have no contact at all. We now score sail orders so all of our employees can get a general idea of things that may need additional communication between the buyer and our staff.